Q: If an item is displayed in the catalogue, why do you not stock them to avoid long waiting for delivery?
Q: Minimum quantities catalogue does not state this.
Q: What are your hours of operation?
Q: In which States do you have offices?
Q: How do I place an order if I don't have an account set-up?
Q: What methods of payment do you accept?
Q: Do you have a showroom?
Q: Will a sales executive come to see me?
Q: How do I obtain a catalogue?
Q: Do you offer a design service?
Q: Do you project manage?
Q: Do you install?
Q: Do you charge for delivery?
Q: If an item is displayed in the catalogue, why do you not stock them to avoid long waiting for delivery?
A: SPOS carries thousands of 'stocked' items and we endeavour to ensure stocks of the core product range at all times. From time to time, an item may sell out quicker than anticipated and SPOS will replenish this stock as soon as possible. Sometimes the item needs to be manufactured which may incur a delay before it is returned to stock. If you have experienced an ongoing 'out of stock' for one of your regular purchased products, please advise your customer service representative who will assess this product to amend the stock level accordingly. SPOS also has some products that are 'order only', meaning that we do not stock them as a rule. This may be due to the fact it is not a regular purchased product or the demand for this product is not high. On these occasions, SPOS will order as required and due to the manufacturing and delivery process will incur a lead time before it can be delivered.
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Q: Minimum quantities catalogue does not state this.
A: Due to the fluctuating demands of products, minimum quantities may change depending on whether it is a 'stocked' or 'order only' product.
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Q: What are your hours of operation?
A: 8.30am to 5.00pm Monday to Friday. We are closed on national public holidays and the various State offices are closed for State specific holidays.
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Q: In which States do you have offices?
A: In Australia we have sales offices in Sydney, Melbourne and Brisbane with distributors in Adelaide, Perth, Cairns and Mackay. In New Zealand we have a sales office in Auckland. The specific contact details are below:
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SPOS
Sydney
NSW Office
1/10 Rodborough Road
Frenchs Forest NSW 2086
Tel 61 2 9975-7655
Tollfree 1800 263 988
Fax 61 2 9975-7735
sales@spos.com.au
Melbourne
VIC Office
Suite 15, 828 High St
KEW EAST VIC 3102
Ph: (03) 9851 6488
Fax: (03) 9851 6499
sales@spos.com.au
New Zealand Office
POSC
Unit C
483 Rosebank Road
Avondale
AUCKLAND 1007
New Zealand
Postal Address:
PO Box 71-116 Rosebank
AUCKLAND 1007
New Zealand
tel: 64 9 828 4877
fax: 64 9 828 4377
sales@nzpos.co.nz
www.posc.co.nz
Distributors
Shopfitting Industries, SA 61 8 8276 2352
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Q: How do I place an order if I don't have an account set-up?
A: Order online by paying with credit card. Alternatively, you can call our offices and place your first order with us paying for it prior to us releasing the stock. Methods of payment are Cash, Cheque, MasterCard, Visa, Electronic Funds Transfer (direct debit), Money Order or EFTPOS. If it is required to order your product, we will require payment prior to ordering the goods. If you would like to purchase regularly from SPOS we invite you to complete a credit application form.
Credit Application Form
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Q: What methods of payment do you accept?
A: Methods of payment are Cash, Cheque, MasterCard, Visa, Electronic Funds Transfer (direct debit), Money Order or EFTPOS. We do not accept American Express or Diners Club cards
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Q: Do you have a showroom?
A: Yes, we have show rooms in our Sydney, Melbourne, Queensland and Auckland offices.
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Q: Will a sales executive come to see me?
A: Yes, depending on your location. Our offices are located in the metropolitan areas of Sydney and Melbourne with distributors who can assist you in Adelaide, Perth, Cairns and Mackay. We have a team of experienced sales executives who can assist in answering any questions you might have and where appropriate, we can visit you in your offices to discuss your requirements.
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Q: How do I obtain a catalogue?
A: Catalogues are available by making a request on our website (Click Here). If you prefer, you can phone, fax or mail your request.
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Q: Do you offer a design service?
A: Yes we do. We have an experienced team of world class designers who can create a customised solution that specifically meets your requirements.
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Q: Do you project manage?
A: Yes we do. We have project managers who can ensure projects are completed on time and to your requirements.
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Q: Do you install?
A: SPOS has access to partner companies who specialise in this field. We can discuss your specific requirements to work out the best way to see a successful implementation of your project. SPOS will, where required, provide detailed installation and setup instructions for any project we undertake to ensure a smooth installation and launch.
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Q: Do you charge for delivery?
A: Yes. SPOS has negotiated very competitive rates with local, interstate and overseas transport companies to provide the client with the best value for money delivery of our products. If you prefer, SPOS will organise delivery with your designated freight company as instructed.
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